Part Time-Wellness/Sales Consultant
Quick Apply Full-time Part-time 39 minutes ago Full Job Description Massage Envy is a community of caregivers committed to helping people feel their best and we're proud to be the leader in accessible massage and skincare.
We believe that therapeutic massage and customized skincare are an integral part of the well-being journey.
If you share this belief and take pride in helping people feel their best, we'd like to get to know you better.
Job description Job Title:
Wellness Consultant-Sales Experience Required (Starting pay:
$16.
00 with merit increase after 90 days to $17.
00/hour plus monthly bonus) Reports to:
Clinic Business Manager Function:
Selling Wellness Memberships, Best In Class Customer Service to guests and members, assisting the clinic managers in daily operational tasks.
Essential Duties:
-Providing Best in Class Customer Service to members/guests by answering phone calls, checking members in/out for appointments, setting appointments, greeting members/guests upon arrivals and selling and renewing memberships, log and relay member concerns to manager.
-Maintain a sale's quota for a variety of member based programs that we offer as well as enhancement services -Assist and maintain professional, clean and organized front desk and receptionist area.
-Assist in administrative tasks including filing, member folder maintenance, confirmation calls, and data entry of client records -Assist in maintain cleanliness through the spa, therapy rooms, common areas, and storage room.
-Other duties as assigned by management.
Candidate Requirements:
Must have open availability including nights and weekends Comfortable with people, able to speak clearly and professionally Comfortable in a fast-paced environment Professional Appearance/adhere to dress code policy Displays positive team player attitude Believes in health and wellness and the benefits of Massage Therapy Reliable and dependable IDEAL CANDIDATE Passionate about achieving sales goals - Our ideal candidate understands the importance of massage therapy and aesthetic facial treatments to overall health and wellness and can translate that enthusiasm for the benefits of cumulative massage therapy and esthetic sessions into membership sales by establishing rapport with new guests, asking open-ended questions, and discovering their reason for booking a service.
Empathetic and caring - Clients often arrive stressed, tired, and/or in pain - this is Massage Envy's time to shine.
Understanding how the guest is feeling and being empathetic contributes to the guest's overall experience.
Our ideal candidate embodies the mantra of solve, not sell.
The sale organically follows the resolution of the original need for their visit.
Willing to go above and beyond to make the member or guest happy - the job is not just answering the phones and booking appointments.
Our guests take valuable time away from their everyday life for their appointments at Massage Envy and we must honor and respect that time and give them a WOW experience.
Our ideal candidate recognizes and excels in enlivening each client interaction as an opportunity of impression.
Engaging and Inquisitive - The ability to engage with guests and have meaningful conversations is vital to the success of a Sales/Front Desk Associate.
Our ideal candidate practices listening skills and has a knack for using this skill to connect, interact, and assess paramount information from our clients.
Calm and Composed - Massage Envy is a busy environment that requires composure and calmness while multi-tasking and meeting the needs of guests, co-workers, and the business at the same time.
Our ideal candidate embodies a tranquil and confident demeanor while addressing simultaneous responsibilities.
Always Smiling - It's true.
The most genuine and warm smile can be heard over the phone can contributes to the warmth of our environment.
A great Sales/Front Desk Associate should be smiling 100% of the time.
Our ideal Sales/Front Desk Associates smile and exude their positive demeanor both on the phone and when our clients are directly in front of them.
MINIMUM
Qualifications Education:
High school graduate or general education degree (GED) required.
College degree preferred.
EXPERIENCE/KNOWLEDGE:
Must have basic math and cash handling experience and previous customer service experience (preferred).
Must be able to prioritize and perform multiple tasks as well as work cohesively with others in a fun and fast-paced environment.
Must possess general knowledge of massage and esthetic services and modalities.
Prior sales and customer service experience preferred.
SKILLS:
Must have administrative filing, and strong phone and computer skills in addition to good written and oral communication skills.
PERSONALITY/OTHER:
Must be confident of skills; have the willingness to adjust to and conform to varying schedules; use the utmost discretion regarding sensitive company and member/guest information (maintaining client confidentiality); have excellent communication skills; be able to coordinate resources and responsibilities; and be able to get along well with others.
Must be accepting of constructive criticism in a positive manner and using it as a learning too.
Smoking is not allowed while wearing clinic uniform shirt.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.
e.
, emergencies, changes in personnel, workload, rush jobs, or technological developments.
' ' Work Location:
One location Work Remotely No Job Types:
Full-time, Part-time Pay:
$17.
00 per hour
Benefits:
401(k) Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift:
4 hour shift 8 hour shift Day shift Evening shift Weekly day range:
Monday to Friday Weekend availability COVID-19 considerations:
All team members are required to wear a mask.
Ability to commute/relocate:
West Springfield, MA 01089:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Please list your work availability (days/times):
Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
We believe that therapeutic massage and customized skincare are an integral part of the well-being journey.
If you share this belief and take pride in helping people feel their best, we'd like to get to know you better.
Job description Job Title:
Wellness Consultant-Sales Experience Required (Starting pay:
$16.
00 with merit increase after 90 days to $17.
00/hour plus monthly bonus) Reports to:
Clinic Business Manager Function:
Selling Wellness Memberships, Best In Class Customer Service to guests and members, assisting the clinic managers in daily operational tasks.
Essential Duties:
-Providing Best in Class Customer Service to members/guests by answering phone calls, checking members in/out for appointments, setting appointments, greeting members/guests upon arrivals and selling and renewing memberships, log and relay member concerns to manager.
-Maintain a sale's quota for a variety of member based programs that we offer as well as enhancement services -Assist and maintain professional, clean and organized front desk and receptionist area.
-Assist in administrative tasks including filing, member folder maintenance, confirmation calls, and data entry of client records -Assist in maintain cleanliness through the spa, therapy rooms, common areas, and storage room.
-Other duties as assigned by management.
Candidate Requirements:
Must have open availability including nights and weekends Comfortable with people, able to speak clearly and professionally Comfortable in a fast-paced environment Professional Appearance/adhere to dress code policy Displays positive team player attitude Believes in health and wellness and the benefits of Massage Therapy Reliable and dependable IDEAL CANDIDATE Passionate about achieving sales goals - Our ideal candidate understands the importance of massage therapy and aesthetic facial treatments to overall health and wellness and can translate that enthusiasm for the benefits of cumulative massage therapy and esthetic sessions into membership sales by establishing rapport with new guests, asking open-ended questions, and discovering their reason for booking a service.
Empathetic and caring - Clients often arrive stressed, tired, and/or in pain - this is Massage Envy's time to shine.
Understanding how the guest is feeling and being empathetic contributes to the guest's overall experience.
Our ideal candidate embodies the mantra of solve, not sell.
The sale organically follows the resolution of the original need for their visit.
Willing to go above and beyond to make the member or guest happy - the job is not just answering the phones and booking appointments.
Our guests take valuable time away from their everyday life for their appointments at Massage Envy and we must honor and respect that time and give them a WOW experience.
Our ideal candidate recognizes and excels in enlivening each client interaction as an opportunity of impression.
Engaging and Inquisitive - The ability to engage with guests and have meaningful conversations is vital to the success of a Sales/Front Desk Associate.
Our ideal candidate practices listening skills and has a knack for using this skill to connect, interact, and assess paramount information from our clients.
Calm and Composed - Massage Envy is a busy environment that requires composure and calmness while multi-tasking and meeting the needs of guests, co-workers, and the business at the same time.
Our ideal candidate embodies a tranquil and confident demeanor while addressing simultaneous responsibilities.
Always Smiling - It's true.
The most genuine and warm smile can be heard over the phone can contributes to the warmth of our environment.
A great Sales/Front Desk Associate should be smiling 100% of the time.
Our ideal Sales/Front Desk Associates smile and exude their positive demeanor both on the phone and when our clients are directly in front of them.
MINIMUM
Qualifications Education:
High school graduate or general education degree (GED) required.
College degree preferred.
EXPERIENCE/KNOWLEDGE:
Must have basic math and cash handling experience and previous customer service experience (preferred).
Must be able to prioritize and perform multiple tasks as well as work cohesively with others in a fun and fast-paced environment.
Must possess general knowledge of massage and esthetic services and modalities.
Prior sales and customer service experience preferred.
SKILLS:
Must have administrative filing, and strong phone and computer skills in addition to good written and oral communication skills.
PERSONALITY/OTHER:
Must be confident of skills; have the willingness to adjust to and conform to varying schedules; use the utmost discretion regarding sensitive company and member/guest information (maintaining client confidentiality); have excellent communication skills; be able to coordinate resources and responsibilities; and be able to get along well with others.
Must be accepting of constructive criticism in a positive manner and using it as a learning too.
Smoking is not allowed while wearing clinic uniform shirt.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.
e.
, emergencies, changes in personnel, workload, rush jobs, or technological developments.
' ' Work Location:
One location Work Remotely No Job Types:
Full-time, Part-time Pay:
$17.
00 per hour
Benefits:
401(k) Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift:
4 hour shift 8 hour shift Day shift Evening shift Weekly day range:
Monday to Friday Weekend availability COVID-19 considerations:
All team members are required to wear a mask.
Ability to commute/relocate:
West Springfield, MA 01089:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Please list your work availability (days/times):
Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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